Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Received refund of overpayment to vendor - how to post
My boss inadvertantly paid a vendor bill twice. To balance Netsuite against the bank, I posted a vendor pre-payment using our "temporary holding account" and writing a cheque, as per the details provided in Netsuite help. This money is now sitting as an overpayment on the vendors account.
Meanwhile, the vendor has decided to refund the moneys back to us so the money is now sitting back in our bank account.
I haven't been able to find a help page which will tell me how to:
a) tell Netsuite the money has arrived
b) use this money to clear the credit on the vendors account
0