Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
How to account for freight carrier damage of fulfilled sales orders?
Hi Everyone,
What is the best way to account for customer shipments damaged by a freight carrier:
-Original sales order is fulfilled and invoiced. Customer payment is applied to invoice and invoice is paid in full.
-Freight carrier damages part of the order in transit.
-Normally anything damaged by the freight carrier is not sent back by the customer but occasionally it is and can be reentered into inventory.
-A new item is sent to the customer to make the customer whole.
-The freight carrier sends checks for items damaged in transit rather than taking having us take vendor credits in these cases. That's just how they do it and won't change it.
0