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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Refund Process on Cash Sales
Hi
Im having hard time working with the refund process, would love to know what is the right way to get it done.
We have online transaction from Amazon, eBay, and Shopify going into Netsuite using a connector. For integration and automation purpose, we have the transaction going into Netsuite as Cash Sales (so we have no delays making deposits). It works great and leaves us with minimal involvement, every morning we have our orders ready to be fulfilled.
Sometimes, we have cancelled orders, and I am unable to delete the order since there is already a deposit on it. When trying to refund such transactions (or a fulfilled order that we dont have the item available), it solves the payment part, but the item is being restocked.
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