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Payroll doesn't go through after updating ACH on employee
We are having a serious issue with Payroll not going through for one of our employees. The ACH record had the bank account as a checking account, when in reality it was a savings account. We modified the account, but PerQuest said the information is still not correct. So we inactivated that account and created a new ACH record for the bank, did the update for Payroll to PerQuest, yet they still say that the information being sent is incorrect.
We logged a case for this, but this is a serious problem for us as the employee isn't getting paid and we have another payroll coming up. Has anyone else experienced an issue such as this? We have talking to PerQuest numerous times, and they insist the issue lies with the information that NetSuite is sending.