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Refunding a customer deposit.

edited Dec 23, 2019 10:49PM in Accounting / ERP 1 comment

I sometimes have to refund a customer deposit which has been received against a sales order but the refund is not shown on the sales order.

For example, the customer has paid a deposit of $3 against a sales order of $2. When I refund the $1 I do this as a customer refund and apply it to the $3 deposit. But the sales order still shows a customer deposit of $3.

You have to go into the customer record to see the $1 refund. When in the sales order under related records it shows the original deposit of $3 but not the refund.

Am I doing something wrong or is this a "feature".

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