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Credit Memos Created From Invoice Must Require Inventory Detail?

edited Dec 23, 2019 10:46PM in Accounting / ERP 1 comment

We have Bin management and Serialized Inventory enabled in our NetSuite account.

There are instances where we would create Invoices that are not linked to a Serial Number, since we don't know which serial number will be used until fulfillment. These Invoices do not have the Inventory Detail populated. If we try to credit the invoice before fulfillment with a Credit Memo record, the credit memo record seems to require that the Inventory Detail is filled out for each item. But at this point we don't know which serial numbers are being credited.

Is there any way to not require the Inventory Detail to be populated on a Credit memo record? I tried just removing the column from the form, but that didn't work.

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