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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Media item hyperlink is not working
Since the release on Friday, an item cell template that we have deployed is not working properly. We have an informational web site with several media items. All links to media items that are published on the web site are broken since Friday.
Following is a snippet of our original item cell template:
<td width="97%"><span class="style6"><%=getCurrentAttribute('item', 'storedisplaynamehtml')%></span><br /> <br /> <table width="100%" border="0" cellpadding="0" cellspacing="0"> <tr> <td width="66%" align="left" valign="top" class="style7"> <%=getCurrentAttribute('item','storedescription')%><BR/> <%=getCurrentAttribute('item','storedetaileddescription')%></td> <td width="34%"><%=getCurrentAttribute('item','storeDisplayImageHTML')%></td> </tr> </table></td> 0