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OneWorld :: Cust. Logins Resetting Mysteriously :: Please HELP This Stop

edited Dec 18, 2019 1:45AM in Web Site / E-Commerce 6 comments

Hi all,

Thanks in advance for any help.

We recently upgraded to OneWorld and our websites now operate as two different subsidiaries.

Here is whats happening:
[LIST]
[*]Customer Registers for Site (We walk them through and make sure they have access).
[*]Within a day or two their registration is no longer valid. (It actually throws an error that lets them know we have a record in the system but that they are not registered for the site)
[/LIST]
What we need to happen:
[LIST]
[*]All of our Reps should be able to log into either of the websites with the same login credentials to view pricing and products

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