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Reference My Account - TypeError: Cannot read property "cache" from undefined (Models.js#1
Have just done a new install of Reference My Account and Reference Checkout into a Sitebuilder website.
The Reference Checkout is working well.
When I set the Touchpoint for My Account to the Custom My Account or the Reference My Account we are getting the following error:
TypeError: Cannot read property "cache" from undefined (Models.js#19)
I went back through the installation notes.
Anyone come across this one before?
CG
0