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Shopping Cart Issues - Sitebuilder - Matrix Items

edited Dec 18, 2019 1:45AM in Web Site / E-Commerce 2 comments

All,
Is anyone else having issues with Sitebuilder and matrix items not being able to be loaded into the shopping cart? For some of our products when you add a matrix item in the shopping cart NS is throwing a message "Unavailable Options", We do not sell item X (item name) with that particular combination of options. Please select a different combination of options.

The issue is we have these items on our website for years and no issues putting them in the cart. I've opened a case with NS and a defect has been issued.

What is really odd is that you can choose a different finish within the matrix and the item will load into the shopping cart without issue.

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