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Credit Card transactions not showing

edited Nov 26, 2019 8:57AM in Accounting / ERP 4 comments

Until a few days ago I would be able to see all of our credit card transactions along with checks, money orders and cash when I entered Transactions> Bank> Make Deposits.  Now when I try to make a deposit the credit card transactions are not found.  i am the only one who has access to this function and I did not change anything.  It looks like another one of those Netsuite "opps" issues.

Customer Service told me the credit card transactions are found under Unapproved Customer Payments account.  When I go to this account they are not there.  I was also told for the credit card payments to be displayed on the Make Deposits page, I must mark the Undeposited Funds on the transaction record.  Well funny thing - I couldn't see where this could be marked. Could anyone help me put on this?  I haven't been able to do a credit card deposit in Netsuite for almost a week.  The majority of our sales transactions are by credit card.

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