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• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
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Need to edit a Cash Sale, cannot void refund because it's liked to other transaction
We use a connector (FarApp) to import orders into NetSuite.
The import process is still a little buggy, so there was an error on a sales order resulting in a different amount being registered in NetSuite than the actual transaction on the eCom recorded.
I need to edit the Cash Sale and Refunds to match the eCom transaction amount.
I cannot because of related record.
What steps do I need to take to edit / modify / void this and get it correct?
[LIST]
[*]Cash sale, 216, [ecoom shor order#], posted incorrectly, as 124.01 because of a discount bug in FarApp
[*]Cash Refund, 19, has been adjusted to 123.83, the actual cost from Shopify.
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