Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Commission on Gross Profit Not Calculated
We have a blocking issue with commissions calculations on gross profit when an inventory item is drop shipped.
There are many inventory items that need to sometimes drop ship - there might be 10-20 orders for inventory items that drop ship per day. The inventory items are sometimes in stock, but sometimes drop shipped. We need commissions calculated on gross profit for these items regardless. However, if they are drop shipped, the order is not included in commissions calculations. Since they are not included on the reports at all, it took a while to even realize that the reps were being shorted.
0