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double charges

edited Nov 28, 2019 10:57AM in Accounting / ERP 3 comments

Hello,
Our company recently set up credit card processing in Netsuite with Cybersource.
When customers place an order online, their credit card gets charged right away.
In Netsuite, when we bill, the credit card gets charged again.

I think I can select the "credit card approved" box to stop the card from being charged a second time.
Will this work?
Is this the normal way that website orders are processed?
Does anyone else process the order from within Netsuite at the time of billing?
Thanks

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