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Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
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Payment Holds and PayFlow Pro CC Processing
We have a situation with the new release where payment holds cannot be overriden.
When a payment hold is placed on an order with a bad address (good that the hold happened), we override/authorize the payment in PayFlow Pro after verifying the address. This does not generate a new transaction but pushes the hold through PayPal so that their card is charged.
However, with the new process in NetSuite, you can't check Ignore AVS, and overriding the hold does nothing. Cash sales and payments get stuck in Unapproved Customer Payments and cannot be changed to Undeposited Funds. Approving the payment in PayPal/PayFlow Pro does not give a new transaction number to put in the NetSuite transaction. It remains stuck in limbo.
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