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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Processing a Refund without the card number
We use CyberSource as our payment processer, and each transaction has a p/n reference number which is stored on the transaction record.
For customers who don't wish to store their details with us (Guests) we don't store the card number on their customer record - it simply exists only on the transaction.
So, if we do a Customer Refund, this works fine, as the card details are carried forward However, if we need to refund a Credit Memo - this no longer carries the card number with it, only the p/n ref.
The p/n is actually the only data CyberSource needs to be able to do the refund, and if we simply enter a test card number, the refund is still processed correctly (CyberSource simply refunds the transaction linked in the p/n ref)
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