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WorldPay Transaction ID Out of Sync

edited Nov 28, 2019 10:57AM in Accounting / ERP

Hi everyone.

We use Worldpay as our credit card processor.

For every transaction, a Worldpay Transaction ID is generated, the first part of which is our order number.  For example, 29201-DBDC0CDB corresponds to our order 29201.

For two days it seems that the systems have somehow got out of sync by one.  E.g, a test order I just placed, order number 29216 on our system was given the transaction ID 29215-9240FFAA.  So, all Worldpay Transaction IDs are now one less than our order number.  The lady who does the accounts tells me that this will cause her big problems with reconciliations.

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