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Paypal Refund Integration

edited Nov 28, 2019 10:40AM in Accounting / ERP 9 comments

Hi all, i am sure i am not the only one with this problem, but I just want to know if NS is going to address this issue at all.

We accept Paypal for our webstore orders.  For example, customer places an order with us for $100 through Paypal.  We got the money, processed the order, but normally our fulfillment rate is roughly 80-90% due to the volatile Fashion Accessories Industry in which inventory changes every minute.  Therefore we need to refund the customer for like $10 - $20 dollars.  I clicked on the "Refund" button in Cash Sales and performed all the necessary steps for the refund process.  It did generate a Cash Refund but in actuality nothing was done in Paypal to refund the customer the actual $10!!! 

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