Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Don't miss out on our Pop Quiz You only have until December 19, 2025, 3:00 PM ET to comment your answers and earn rewards! Click here for more details.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
No Limits. Just possibilities.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.

Need Credit Card Failures to set Sales Order to Pending Approval

edited Nov 28, 2019 10:57AM in Accounting / ERP 5 comments

Hello - is there native functionality to set a sales order to pending approval if the cc auth was declined for any reason?

Our process:
* Webstore, SFDC or Back Office order created.
* Sales Order created in NS as Pending Fulfillment (were not requiring approvals due to high volumn transactions)
* Sales Orders with status Pending Fulfillment are sent automatically to 3PL warehouse to fulfill.
* 3PL Warehouse sends fulfilment info back to NS all automated & fulfilment records created.
* Auto bill take place and charges cc.

We are wanting to trap the auth decline before sending data to 3PL warehouse. Since NS has an enhancement to provide a HOLD status in the future, Whats a workaround to put a sales order status to Pending Approval when a auth is declined? Becuase as of today, product will be shipped already before we bill.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders