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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
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Check out this thread to learn more!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Mystery Credit card transaction
First for background. We use Cybersource and have for a little over a year with no problems and great support.
On 9/22 we did a credit card transaction for a customer, it went through without a hitch. Next day it was pointed out internally that we had accidentally double charged the shipping. No big deal, I notified the customer and did a cash refund of the extra amount to his card as a charge back. That was on 9/23.
Last night after hours for us, there was a new charge that shows up in Cybersource for precisely the same amount as the refund I had done on 9/23. This showed up as a sale and used the same reference number from the original cash sale. However, there is no corresponding transaction in Netsuite.
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