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Customer Initiated 'Cancel Order' Requests do not issue void requests

edited Nov 28, 2019 10:57AM in Accounting / ERP

Hello:

We recently discovered that when a customer cancels a web order through the My Account page, the system does not issue a void request to release the pre-authorization on his or her credit card. Does anyone know why this is, or if there is a setting in NetSuite to change it?

Thank you

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