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CC Processing Issue since 2018.2

edited Nov 28, 2019 10:57AM in Accounting / ERP 1 comment

We upgraded to 2018.2 last Friday (Oct 12th).  We encountered a new type of Payment Event being logged, and this has caused us a problem when trying to process transactions using the 'Reference Check Out Bundle' on our website.  We are looking for some help identifying documentation on a change in 2018.2 that would cause this.  We are unable to find it in the release notes.  Is anyone else running into anything similar?

The view is different on Payment Events and there is an additional Payment Event logged (with a payment number) for “UNAPPROVED PAYMENT”

Payments are not submitted to Chase  for processing - The payment is now assigned a payment number with this status of UNAPPROVED PAYMENT and is not processed - we do not receive P/N ref. Or Auth Code

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