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PayPal payments not attaching to Sales Orders

edited Nov 28, 2019 10:40AM in Accounting / ERP

We have an error that has started in the past 2 weeks, we have seen at least 7 examples so far, there are probably more we don't know about (yet). Customers are placing orders online and paying with PayPal, but the paypal transaction id info is not importing properly into the sales order, so the sales order remains "pending paypal authorization" so we can't see it, and have no idea the order is actually paid for. The only way we know we "missed" an order is when a customer calls or emails us for the status of their order, and

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