Discussions
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
Register Now
Have questions or experiences to share? Post your Release 2026.1 questions and join discussions in the Release 2026.1 category.
WebServices connection timeout exception
We have been using Web Services version 2.5 for quite some time. All the time, our integration system is running smoothly and able to retrieve our data without any issue.
Previously, our system trying to retrieve “Sales Order” or “Invoice” data it might took up to 2 hours to complete means NetSuite web services session can last for more than 2 hours. But started from mid of September, our integration system hit the connection timeout exception. This exception occurred when our system trying to query data for more than 15 minutes and our system halted. FYI, we did converted our NetSuite web service to the latest version 2011-1, but unfortunately even the latest version couldn’t work , the same exception still happened.