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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Why Would Free Gift Promo Add to Order Automatically But Not Actually Add the Item?
The situation: we are using Free Gift Promo on a series of products (children in a matrix) to add a FREE GIFT which is a KIT of inventory items (qt of 6). What happens now is the associated item is added to a sales order and the promo item shows up. Saying free gift eligible but not applied. This was a web-based sales order using SCA Kilimanjaro.
If we remove the item, then manually deselect the checkbox for auto apply, and then recheck the box, the free gift applies correctly and commits the free gift from inventory.
I am not sure what we are missing.
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