Check out Oracle NetSuite upcoming events and conferences here
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Don't miss out on our Weekly Quiz! You only have until June 20, 2PM EST to comment your answers and earn rewards! Click here for more details.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Community Poll: What sort of content would you like to see more of?
Please note that on Saturday, June 22, 2024, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 60 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

Emails not received

edited Dec 6, 2019 2:33PM in General 8 comments

How do you manage email delivery failures? We are getting a lot of complaints from customers to say they are not receiving all invoices sent by email. Communications tab shows that they were all sent as expected, and I have check both the 'Undelivered Emails' and 'Bounced Email Addresses' pages and cannot see anything for the email address being sent to. Typically customers are getting some, but missing more than they receive (the last one I looked at received approx. 30% of the emails sent over the last month).

We have set up the DKIM records, and they appear to be testing as correct.


Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!


Community Whiz

Quarter 2 (Apr-Jun 2024)

This Week's Leaders

This Month's Leaders

All Time Leaders