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Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
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Emails not received
How do you manage email delivery failures? We are getting a lot of complaints from customers to say they are not receiving all invoices sent by email. Communications tab shows that they were all sent as expected, and I have check both the 'Undelivered Emails' and 'Bounced Email Addresses' pages and cannot see anything for the email address being sent to. Typically customers are getting some, but missing more than they receive (the last one I looked at received approx. 30% of the emails sent over the last month).
We have set up the DKIM records, and they appear to be testing as correct.