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How to identify what triggered an email to be sent?
I've been tasked to figure out why an invoice is being sent to the customer twice. In the invoice record, down in Communication subtab I see that the same invoice was emailed twice by the system when the customer was billed. They were sent by 2 different users. I'm trying to track down the setting and/or the workflow that is triggering these emails to be sent. The odd thing about this is that one PDF attachment is the invoice record, the other email has a PDF attached that same invoice number but with an underscore and long 13 digit number.
How do I track this down?
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