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We have a vendor return (VRA) that has changed from the return authorization (RA) and I don't know h

edited Dec 18, 2019 3:42PM in Ask A Guru 3 comments

VRA1653 was brought to my attention by our accounting department. In live, it's pending credit/partially returned.  It has a total of 10 different items on it. But the item fulfillment record, IF200278 has only 5 items on it.

What's interesting and or scary, is when I look at this same VRA and IF in our dev environment, which hasn't been refreshed in forever, the VRA and the IF match. But I can't find any record anywhere of how this happened/why etc.

Does anyone know or was NetSuite just being glitchy? And how do I fix it? I do I make the IF in dev, which is correct, match the one in live, which is not?

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