Discussions
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.
Register Now
Have questions or experiences to share? Post your Release 2026.1 questions and join discussions in the Release 2026.1 category.
Can't edit location on credit memo for serialized item
A serialized inventory item was received to the wrong location. I would like to simply edit the credit memo and choose the correct location. When I edit the credit memo and change the location, I receive a warning that doing so will remove the inventory detail (the serial number) from the items - this makes perfect sense. However, when I attempt to enter the serial number for the item, it says "This serial number already exists in inventory. Please enter a different serial number."
NetSuite seems to think the item is still in the location that was first put on the credit memo and it's not recognizing that I am trying to change that location. I know I can do an inventory transfer but it seems absurd that I cannot simply edit the credit memo to change the location. Am I missing something?