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• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
deposits and related payments
Hello Gurus,
Hoping you can assist with advice on an issue that has created confusion on numerous occasions!
A customer sends payment but does not provide any remit information with the payment.
User1 posts the entire payment as cash on account, leaving the customer with a credit balance for the full amount deposited.
On a different day User2 applies the credit balance to various invoices until most of the balance is used up.
The Payment transaction no longer shows the deposit cleared entirely as cash on account.
It has changed to reflect all the invoices that were paid and cleared with that deposit, with the original date the deposit cleared.
1