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customer default receivables account is changed back by the system??

edited May 27, 2020 11:44AM in Ask A Guru 6 comments

I set up the default receivables account for several customers in NetSuite for our own tracking purposes. Customer page -> Financial Tab -> Account Information -> Default receivables account -> Choose the preferred account -> Save

However, this was changed back to 'Use system preference' after 1-2 business days, sometimes even on the same day. Then I have to manually change the receivable account on invoice/credit memo/cash sales/Payment back to the preferred one.

Anyone knows anything about this?

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