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Credit memo for remaining balance on invoice

edited May 4, 2020 8:24PM in Ask A Guru 2 comments

Hi There

When you select the credit button on a customer invoice, it appears to create a credit for the full value of the original invoice.

For example, the invoice might be for $90,000

There is a customer deposit that has been applied to this invoice of $70,000.

There is a $20,000 balance still outstanding which you wish to credit.

Selecting the credit button on the invoice record creates a credit memo of the full $90,000.

From what I understand, this is standard Netsuite behaviour.

Is there a way customise this so that if a credit memo is created from an invoice record, the credit generated is only equal to the amount of the balance remaining?

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