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Pre-authorization or reversing authorization for AVS mismatch with CyberSource
We recently start using CyberSource as the payment processor. When a credit card in an order is authorized it is checked for AVS match. If there is an AVS mismatch, this comes as decline to Netsuite even though the card it self is authorized, and can be captured in CyberSource.
This causes issues as we retry the authorization with different addresses each authorization holds the amount on the card. Customer ends up running out of credit as we keep retrying the card with different addresses, and Netsuite does not reverse the old authorizations.
I asked our processor if AVS mismatch can be treated as flat declines without holding any amount but it was not possible as AVS check comes after the authorization.
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