Discussions
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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Merchant E-Solutions - Anyone else having issues with them?
We've been using Merchant e-Solutions since we began using NetSuite in late 2015. We've had multiple issues with their service in the last month which is very unusual. You can no longer talk to someone knowledgeable on their end, just the basic help desk. They recently closed down their Spokane, WA office, and everyone we used to interface with. The last two reps I've spoken with are in Atlanta, were hired within the last few months, and they've apologized profusely for not being able to help, and for not being able to get anyone else to assist.
Our biggest issue is that somehow a non-customers card was charged in the back end, but all information within the system shows we charged the correct person and card. I've never seen anything like this. I've done a bit of research trying to find out why no one will get back to us and it looks as if Merchant-e was taken over by an advisory/consulting group called Alvarez & Marsal. All signs point to financial issues with Merchant-e.