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Imported Contact's Company Name not showing on Campaign Email replies

edited Dec 1, 2020 5:54PM in General 7 comments

I was just made aware that replies from Campaign emails sent to Contacts do not include the merged Company data I had in the original email. I'm trying to determine if the original campaign emails sent had the Company data or not.

Here is what I did to create the Emails:

  1. Imported Contact and Lead data using import tool. Verified Contact records are linked to Lead records.
  2. created a dynamic Contact group of this imported list.
  3. created a Marketing Template (email). In this template I used the ${contact.firstName} in the greeting and ${customer.companyName} in the subject line and body of email.

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