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US Sales tax lookup is not working on multi-sub customer

edited Nov 26, 2020 2:32PM in Accounting / ERP 10 comments


We are a New Zealand based company and are testing the multi-subsidiary customer feature.

We have a subsidiary in the US, and the US sales taxes are working effectively here with a customer record only created in that company.

However we are currently experiencing issues when we turn MS cust. on and add a US subsidiary to a NZ company customer record. The customer is based in US with the full address listed, its pretty much identical to our US subsidiary record (except we cannot see the taxable field checkbox, we see it briefly when the form loads, but it disappears, the checkbox does not appear to be ticked and the PST exempt field is ticked) Maybe we need to untick the PST exempt field?

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