Discussions

Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Make Your Voice Heard: What Tech & ERP Topics Should We Explore in our Next Webinar?? We’re all ears! Vote now, and the poll runs until January. Poll for ERP | Poll for Tech.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!

UI Changes to Global Subscription Status

edited Nov 25, 2020 1:49AM in Ask A Guru 11 comments

I am having a lot of issues with email deliverability because of changes to the Global Subscription Status on Customer Records.

They appear as UI events, with no other obvious field changes recorded in System Notes at the same time. When I have questioned some of the users, they were not even aware of this field, or where it is set, so I am confident they are no changing it intentionally (or even by accident).

I do not have any workflows that appear to be referencing that field.

My only thought is there is something else that can be changed/set in the UI (either on the Customer record, or possibly on another record linked to the customer) that results in a change of Status for the customer. Some of the examples have Sales Orders at the same time (so could be relevant) but I am also seeing these changes on Lead and Prospect records (although one of those had an LSA at a similar time, so maybe there is a related transaction change somewhere causing this)?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 2 (Apr-Jun 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders