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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Editing System Email templates
I'm trying to edit the email that get sent out when a new case is create. I went to Setup / Company/ System Email Templates. I selected Standard new Case Customer Notification and clicked Customize. I made the changes I wanted and saved it. It is now called Custom New Case Customer Notification. I proceeded to create a new test case. I got the email notification and it still showed the original content and not the changed email. What Am I doing wrong? Is there something I'm Missing
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