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Managing Customer Short Payments

edited Jun 2, 2025 2:23PM in Ask A Guru 4 comments

Hi Guru's,

We are fairly new to Netsuite & would appreciate if you could guide on how to manage short payments made by customers. Example - The outstanding amount for 2 invoices is $1885.88 & the customer ends up paying through a cheque for $1885. Currently we adjust the shortfall of $0.88 in the payments by using the Disc. Taken option. However in the GL the $0.88 is added to our sales account which impacts our taxation as the revenue amounts do not tally but the GST remains the same. If we consider multiple short payments there will be a shortfall in revenue amounts.

I have tried checking through suite answers but could not find the correct way to handling this. So any help would be appreciated.

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