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How do I systemise a block so that sales staff no longer use inactive item groups or service item

edited Mar 23, 2021 9:08PM in General 7 comments

Hi

When a sales order / invoice / credit note is copied or an invoice is credited, and that document has item groups or service items that are inactive, the system does not block the sales user from creating that new transaction.

This causes problems in our advanced revenue management module and is also not correct; the user should be using the new active items. I am wondering if there is systematic way / block that will prevent the transaction being recorded, forcing the user to change to the new active items

Thanks

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