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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Case Assignment emails are not being sent to support reps
We are trying to use NetSuite cases internally for support. When I assign a case to a support rep, they are not receiving a notification email. I search the answers here and verified that my setting are correct (at least I believe they are)
Here are the Support Notification Preferences that I have set:
I also NEVER want the customer to receive an email This is internal only. I have the Help Desk check box checked as well as the INTERNAL Only checkbox and SEND TO CUSTOMER is unchecked but every new test case I create, my test customer receives an email
John Cirocco
Sr. NetSuite Administrator
0