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Does anyone have to Log In to NetSuite when sending a DocuSign doc from a NetSuite transaction?

edited Jun 12, 2021 12:55AM in General 5 comments

Does anyone else also experience having to click Log In to NetSuite when sending a DocuSign document from inside a NetSuite transaction?

See my replication steps below. I've included my "set up" in case it is part of the problem.

Docusign>Configure> Set Up DocuSign



In my Estimate/Quote transaction, on the DocuSign subtab, DocuSign Envelope Status> Open DocuSign Account Settings

When I click the Quote “Send with DocuSign” button

The system automatically signs me in to DocuSign.


I can set the DocuSign fields necessary. (Screen shot shows still in NetSuite and the DocuSign is the same as the NetSuite Quote 2002 and I am still logged into NetSuite as the Administrator. I am the DocuSign Administrator as well.)

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