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Customer Accept Payment screen is not showing Customer Deposits (or Credits)

edited Jun 21, 2021 8:42PM in Ask A Guru 12 comments

The following process is not working as expected:

  • Create Sales Order
  • Take Deposit on Sales Order
  • (Sales Order is in Pending Fulfilment stage)
  • Go to Customer Record
  • Click Accept Payment

We would expect the Apply tab, Deposits subtab to show the Customer Deposit taken above.

Currently these appear to be blank. Invoices are shown in the relevant sub-tab, but Credits and Deposits are empty.

This is happening on multiple roles (including Administrator), and multiple customers.

We believe this was working correctly yesterday, so think this has happened in the last 24 hours.

Our sandbox (which was refreshed last month) is working as expected.

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