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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
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Customer Accept Payment screen is not showing Customer Deposits (or Credits)
The following process is not working as expected:
- Create Sales Order
- Take Deposit on Sales Order
- (Sales Order is in Pending Fulfilment stage)
- Go to Customer Record
- Click Accept Payment
We would expect the Apply tab, Deposits subtab to show the Customer Deposit taken above.
Currently these appear to be blank. Invoices are shown in the relevant sub-tab, but Credits and Deposits are empty.
This is happening on multiple roles (including Administrator), and multiple customers.
We believe this was working correctly yesterday, so think this has happened in the last 24 hours.
Our sandbox (which was refreshed last month) is working as expected.
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