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Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
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How to Issue Credit Against a Customer Prepayment
Customer prepays for items. We created the customer deposit thru the sales order. One of the items is still out of stock and they want us to ship all the other items and issue a credit for the product that is still backordered. Basically cancel that line item. Can I just delete the line item from the sales order and issue a credit against the customer deposit or do I need to wait until the sales order is turned into a invoice? Not sure what steps to take...........
Anyone have this situation