Discussions
Please be advised that our authorized Account Integration Service Provider for the NetSuite Bank Feeds SuiteApp will undergo approximately four hours planned outage. Standard maintenance will take place to perform a database upgrade.
The schedule of the planned outage is on Saturday, 7 December 2024, from 10:00 p.m. Pacific Time to 2:00 a.m. Pacific Time, Sunday, 8 December 2024.
During the maintenance window, all connections and import requests to your financial institutions in the United States and Canada through the Bank Feeds SuiteApp will be unavailable. If you try to connect a new U.S. or Canada financial institution to NetSuite or manually initiate an import request, you will receive an error message.
To view the most recent bank feeds maintenance schedule, see Bank Feeds SuiteApp Maintenance Schedule, SuiteAnswers ID 94347.
It’s that time of the year again! As we embrace the holiday cheer, we want to share an important announcement regarding our holiday schedule. Our dedicated team of NetSuite Support Gurus will be taking a short break to recharge during the holidays, from December 24, 2024, to January 1, 2025. We’ll be back in full swing, ready to assist you on January 2nd. During the break, feel free to explore the wealth of NetSuite resources on our platform.
As we celebrate the season's joys, we are incredibly grateful for your ongoing support and engagement. Have a fantastic holiday break, and let's gear up for an incredible 2025!
NetSuite SuiteTalk operations timing out after user modifies the transaction record
We have an integration that builds a search request into our NetSuite environment looking for item fulfillments to send to our Shopify store. The search is overall pretty straight forward where we are looking for item fulfillments in the shipped status, in a particular location, for a particular customer, hasn't been modified in the last 2 minutes, and finally a custom string that tracks the status of the item fulfillment. After the integration works with the item fulfillment, it will update the status accordingly so that it falls off the next search request.
This integration works great all day everyday, but we recently attempted to reprocess a few fulfillments by setting the custom string so that it would be picked up by the integration. It reliably fails due to the web service call timing out after nearly 7 minutes. After we take the item fulfillment back out of the search response, the integration works fine.