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Action Required: Review and submit pending reconciliation matches before the NetSuite upgrade to avoid rework. After 26.2, unsubmitted matches will be unmatched. For more details, see SuiteAnswers 1047397

AE: Best Practice - Crediting an Invoice...

edited Feb 2, 2022 2:07PM in Ask A Guru 7 comments

Hi everyone,

Trying to workout the best way to deal with this scenario. Any advice is much appreciated.

We have Sales Orders on billing schedules, with line items that generate projects for professional services. Sometimes the sales orders are wrongly invoiced (quantities not fully defined/prices not set correctly) which leads to our issue.

Creating a credit memo to write-off the invoice only solves part of the issue as the Quantity Invoiced does not reset on the Sales Order, so we've no way to invoice the customer again.

We cannot Void or alter the invoice as the period is usually closed by the time the issue is reported.

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