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Updating Customer Main Email
Hi, I am getting an error when I try to update a customer's main accounting email address.
Customer Record > Update Email > "<email address> login has no password. A notification email with a password URL must be sent or a new password must be entered manually." When Give Access is Enabled
My interpretation of the Suite Answers article is that I need to give the customer portal access. This customer has many contacts already having portal access. The billing contact with the existing main email address did not have portal access. I tried giving that contact portal access still got the error. I then created a new contact with the new email address and gave that contact portal access - still getting the error.
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