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NetSuite Support Community Holiday Schedule

It’s that time of the year again! As we embrace the holiday cheer, we want to share an important announcement regarding our holiday schedule. Our dedicated team of NetSuite Support Gurus will be taking a short break to recharge during the holidays, from December 24, 2024, to January 1, 2025. We’ll be back in full swing, ready to assist you on January 2nd. During the break, feel free to explore the wealth of NetSuite resources on our platform.

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Hello Community! Josh Maxwell, a User Experience Researcher for NetSuite Foundation has fun a question for you. Imagine for a moment that NetSuite had an assistant like Alexa or Siri. What would you ask of your NetSuite assistant? Use this survey link to share your top questions to the assistant.

Here are some examples to get your creative juices flowing.

"Did I pay vendor John Doe last month?"
"Take me to my largest sales order for this month."
"What invoices haven't been paid yet?"

Updating Customer Main Email

Hi, I am getting an error when I try to update a customer's main accounting email address.

Customer Record > Update Email > "<email address> login has no password. A notification email with a password URL must be sent or a new password must be entered manually." When Give Access is Enabled


My interpretation of the Suite Answers article is that I need to give the customer portal access. This customer has many contacts already having portal access. The billing contact with the existing main email address did not have portal access. I tried giving that contact portal access still got the error. I then created a new contact with the new email address and gave that contact portal access - still getting the error.

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