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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Why did the customer payment against an invoice take a discount.
So this happened and I'm sure its just a setting somewhere. We offered a promo discount on a sales order using the Discount Item as we were told to during implementation. We fulfilled the sales order converted to an invoice.
When the customer paid and we applied the payment to the invoice it took a discount off the payment. Don't think that it should have.
During implementation training we were told that if we are going to apply say a 15% discount off the entire order to use the Discount Item to enter the discount. This would then apply the discount to all items added to the sales order.
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