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Why did the customer payment against an invoice take a discount.

So this happened and I'm sure its just a setting somewhere. We offered a promo discount on a sales order using the Discount Item as we were told to during implementation. We fulfilled the sales order converted to an invoice.

When the customer paid and we applied the payment to the invoice it took a discount off the payment. Don't think that it should have.

During implementation training we were told that if we are going to apply say a 15% discount off the entire order to use the Discount Item to enter the discount. This would then apply the discount to all items added to the sales order.

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Quarter 1 (Jan-Mar 2024)

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