Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
NSC | Payment File Administration > Positive Pay > Processed with Errors
Scenario: Processing Payment File Administration for Positive Pay returns processing errors "EP_00046 Error in retrieving entities [xxx]. Verify that the following entity records are active and set up for electronic payment."
Here are the steps you may take when you encounter the error message:
1. The error identifies the internal ID of the entity in question. Check the Payees that are included on the Payment File Administration and find the Entity that has the Internal ID mentioned in the error message.
2. If its Entity type is Other Name, you may not include it in your Payment File Administration as Check payments for
0