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Invoices are not auto emailing to customers

edited Jun 2, 2025 2:29PM in Ask A Guru 4 comments

Hello,

I just discovered that some customers are not getting invoices automatically emailed to them. The Company preferences are set to auto email to customers and the customer record is also set for this.

They receive sales orders and item fulfillment emails but not the invoice.


I can have the A/R group manually check the box on the transaction to email but I don't understand what they dont get sent automatically.


Thanks!

Sara

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